What you'll get
- 5 copy-ready blocks
- Spreadsheet-ready
- 1 table
- 8 min read
- One-page go-to-market plan (fill in the brackets)
- Account list header (paste into a spreadsheet)
- Stage definitions (use the same words everywhere)
- 90-day calendar (fill in the brackets)
- Weekly review agenda (30 minutes)
How to use it
- Step 1: Fill in the page with sales, marketing and delivery in the same room. Ninety minutes is enough for a first version.
- Step 2: Put names where the template asks for names. "Mid-market manufacturers" is a segment. A plan needs companies.
- Step 3: Set the tier sizes from your capacity, not from your ambition.
- Step 4: Review it every week using the agenda in Part 4. Rewrite it every quarter.
A go-to-market plan for key accounts fits on one page because it answers eight questions and nothing else: what we want, which companies, which people, what we say, how we reach them, who does it, how we measure it and what happens in the next 90 days.
Part 1: The one-page plan
One-page go-to-market plan (fill in the brackets)
KEY ACCOUNT GO-TO-MARKET PLAN: [your company], [quarter and year]
Owner: [one name] Reviewed weekly on: [day]
1. GOAL FOR THE NEXT TWO QUARTERS
Revenue or pipeline goal: [figure and date]
What that means in accounts: [number of new accounts to open] and [number to expand]
2. WHO WE SELL TO
Ideal customer profile in one sentence: [industry, size, geography, problem]
Knock-outs: [who we walk away from]
3. THE ACCOUNT LIST
Tier 1 (worked one by one): [number] accounts. Names: [list or link]
Tier 2 (worked by small group): [number] accounts
Tier 3 (light touch, watch for triggers): [number] accounts
Capacity check: [people] x [accounts each can work properly] = [total we can handle]
4. THE PEOPLE IN EACH ACCOUNT
Roles we must reach: [decision maker, budget owner, technical evaluator, day-to-day owner, finance, others]
Minimum before an account counts as "opened": [e.g. two-way conversations with three roles]
5. WHAT WE SAY
The problem, in the customer's words: [one sentence]
Why now: [the triggers we watch for]
Message for the decision maker: [one line]
Message for the budget owner or finance: [one line]
Message for the technical evaluator: [one line]
Message for the day-to-day owner: [one line]
Proof we are allowed to use: [case studies, references, documents]
6. HOW WE REACH THEM
Channels: [email / LinkedIn / phone / events / introductions / other]
Tier 1 cadence: [touches] over [working days] across [channels]
Tier 2 cadence: [touches] over [working days] across [channels]
Tier 3 cadence: [touches] over [working days] across [channels]
Marketing support for the list: [content, events, ads aimed at these accounts only]
7. WHO DOES WHAT
Account selection and research: [name]
Outreach and conversations: [name]
Content and proof: [name]
Handover to the sales lead: [when, and what is passed across]
8. HOW WE MEASURE IT (reported weekly, by tier)
Accounts in outreach: [n]
Coverage rate (accounts where we have reached the roles in section 4): [%]
Active buying committees (two or more people engaged): [n]
Active conversations: [n]
Value of pipeline generated: [figure]
9. RISKS AND WHAT WE WILL NOT DO
Top three risks: [ ]
This quarter we will not: [segments, channels or activities we are choosing to drop]Part 2: Notes on the hard sections
Section 1, goal in accounts. Translate the revenue figure into a number of accounts before you plan anything else. If the goal needs twelve new customers and each takes two quarters to close, the list you work now decides next year, not this quarter.
Section 3, capacity. This is where most plans break. Ask each person how many accounts they can research, map and contact across several people without cutting corners. Multiply. That total is the size of your list. Everything above it waits.
Section 4, "opened". Decide in advance what counts. One reply from one person is a conversation. An account is open when several people who matter are talking to you. Write your own rule down so nobody counts differently in week six.
Section 6, cadence by tier. A cadence we have used on our own engagements, as a starting point you can adjust:
| Tier | Touches | Channels | Research depth |
|---|---|---|---|
| Tier 1 | 10 to 14 | Up to six, including calls and voice or video notes | Per stakeholder |
| Tier 2 | 8 to 10 | Four | Per account |
| Tier 3 | 5 to 7 | Two | Per segment |
Section 8, the five KPIs. These are the five we report on. None of them counts emails sent. If your dashboard shows sends and opens and nothing about accounts, it is measuring effort.
Section 9, what we will not do. A plan without this line is a wish list. Naming what you drop is how the Tier 1 accounts get their hours.
Part 3: Account list and 90-day calendar
Account list header (paste into a spreadsheet)
Account Tier Score /100 Trigger and date Owner Roles identified Roles in conversation Stage Last touch Next action Due Pipeline value NotesStage definitions (use the same words everywhere)
1 Named: on the list, scored, not yet researched
2 Researched: trigger found, buying committee roles identified
3 In outreach: at least one person contacted
4 Engaged: a two-way conversation with one person
5 Opened: conversations with the number of roles set in section 4 of the plan
6 Opportunity: a defined need, a next step with a date, and a sponsor90-day calendar (fill in the brackets)
WEEKS 1-2 Agree the ICP and knock-outs. Build and score the list. Fix tier sizes from capacity.
Done when: [n] Tier 1 accounts named, each with a score and a trigger.
WEEKS 3-4 Map the buying committee for every Tier 1 account. Write messages by role. Collect proof.
Done when: every Tier 1 account has the section 4 roles named.
WEEKS 5-10 Run the cadences. Tier 1 first, then Tier 2. Weekly review every [day].
Done when: every Tier 1 account has been through a full cadence.
WEEKS 11-12 Re-score the list. Move accounts between tiers. Decide what to keep, change and drop.
Done when: next quarter's page is written.Part 4: The weekly review
Weekly review agenda (30 minutes)
1. The five KPIs by tier, this week against last week. (5 min)
2. Tier 1 accounts that moved a stage: what caused it? (5 min)
3. Tier 1 accounts with no movement in 14 days: next person, next action. (10 min)
4. New triggers on any account in any tier: does a tier change? (5 min)
5. One thing to stop doing next week. (5 min)Worked example (illustrative, not a real company)
A 40-person software company selling to regional hospital groups, with two people on outreach.
- Goal: six new hospital groups in two quarters.
- Capacity: each person can work 15 accounts properly, so the list is 30. Tier 1 is 10, Tier 2 is 20. A further 60 scored accounts sit in Tier 3 and are watched for triggers only.
- Opened means: two-way conversations with the operations lead, the IT lead and one finance contact.
- Will not do this quarter: private clinics, trade-show stands, and any outreach to accounts outside the list.
In week six the review shows four Tier 1 accounts stuck at "Engaged" with one contact each. The action is not more email to those four people. It is to map and approach the IT lead and the finance contact in each of the four.
Five mistakes to avoid
- Writing the plan for a market. If section 3 has no company names, it is not a key-account plan yet.
- Sizing the list by ambition. A list your team cannot work turns back into a mass send by week three.
- One message for everyone. Finance and IT do not care about the same sentence.
- Counting activity. Report accounts and conversations. Leave sends for the tool's own dashboard.
- Never dropping anything. Fill in section 9 first if you have to.
Why this works on named accounts
Common questions
What goes in a one-page go-to-market plan?
The nine sections in Part 1: the goal, the ideal customer profile, the account list, the people in each account, the message, channels and cadence, owners, measures, and the risks with what you will not do.
How many accounts should a key-account plan cover?
As many as your team can work properly, and no more. Multiply the number of people by the accounts each can research, map and contact without cutting corners. That total is the list. Everything above it waits.
How often should the plan be reviewed?
Every week for 30 minutes, using the agenda in Part 4. Rewrite it every quarter.
Read next
Related articleWhat Goes In To an Account Based Sales PlaybookRead →More from the Academy
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You leave with a one-page ICP, an 11-point weighted scorecard and three tiers.
Buying Committee Map
For sellers working a large account through a single contact.
You leave with nine roles to look for, a map you can paste into a spreadsheet, a brief for each person and a coverage check that shows where the account is exposed.
The Trigger-Event List: When to Approach an Account
For sellers with a good account list and no idea which account to work this week.
You leave with 12 trigger events, where to spot them and who to approach when one lands.
